Faqs
Frequently Asked Questions
have questions? We're here to help you
Booking
Can I move my booking to a future date?
Yes, you can reschedule your booking to a future date, subject to availability and our change policies. To request a date change, simply contact our customer support team with your booking reference number. Please note that charges or rate differences may apply based on the new travel date and any applicable policies.
Can I give my reservation to someone else?
In most cases, reservations are non‑transferable due to security and verification policies. However, some bookings may allow name changes if the service provider permits it. To confirm, please contact our customer support team with your booking details, and we’ll be happy to guide you.
How can I get help with an existing reservation?
We’re here to help! You can contact our customer support team anytime by calling us, sending an email, or using the live chat feature on our website. Please have your booking reference number ready so we can quickly locate your reservation and provide the best possible assistance.
You can change your booking at any time
We understand that plans can change. You can request changes to your booking at any time, subject to availability and the terms and conditions of your reservation. Depending on the service or travel date, additional charges or rate differences may apply. Contact our customer support team for help making changes.
Cancellation
How can I cancel my taxi booking?
You can cancel your taxi booking by logging into your account and selecting the “Cancel” option next to your reservation, or by contacting our customer support team. Cancellation policies and charges (if applicable) will be shared with you at the time of cancellation, based on the terms of your booking.
How do I cancel my booking in this situation?
To cancel your booking, simply log into your account, locate the reservation you’d like to cancel, and click the “Cancel” button. If you’re unable to do this online or have special circumstances, you can contact our customer support team for help. We’ll guide you through the process and confirm any cancellation policies or applicable charges.
How can I cancel or postpone a reservation I made through BOOKING?
You can cancel or postpone your reservation by logging into your account and selecting the relevant booking. Click the “Cancel” or “Reschedule” option and follow the steps to complete your request. If you run into any issues or have special circumstances, simply contact our customer support team, and we’ll be happy to help you adjust your booking.
Payment
Bought Full Protection Insurance?
If you’ve purchased Full Protection Insurance, you’re covered for a range of unexpected incidents such as cancellations, delays, or damages. You can review your policy details in your booking confirmation or online account. If you need to make a claim or have questions about your coverage, our customer support team is here to help.
How do I get my refund?
To request a refund, simply log into your account, select the relevant booking, and click the “Request Refund” option. Once submitted, our team will review your request and process it according to the cancellation and refund policies associated with your booking. You’ll be notified via email when your refund is issued, and it typically takes 5–10 business days to appear in your original payment method.